Return and Refund Policy

Return and Refund Policy

Last updated: October 2026

At Eagle Vogue, every jacket is made with care, and we want you to love it. Please read this policy before placing your order. By purchasing from eaglevogue.com, you agree to these terms.

1. Return and Exchange Window

You may request a return or exchange within 7 days of the delivery date. Requests made after 7 days will not be accepted.

2. What You Can Get

Situation	Remedy
Wrong item, wrong size, or wrong color sent by us	Full refund or free replacement, at your choice
Item differs from its online description	Full refund or free replacement, at your choice
Item arrives damaged or defective	Full refund or free replacement, at your choice
Change of mind or ordered the wrong size	Exchange or store credit
Made-to-order or customized items	Not eligible for return, exchange, or refund, unless wrong or defective

We may offer a refund for change-of-mind returns at our discretion, but we are not required to.

3. Item Condition

Returned items must be:

Unworn, unwashed, and unaltered
Free of perfume, smoke, pet hair, makeup, or other odors and marks
In the original packaging with all tags attached

Trying a jacket on indoors for a short time to check fit is fine. Items that show signs of wear, washing, alteration, or damage will be rejected, and we will return them to you at your expense.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and clear photos or a short video showing the issue, including the shipping label and packaging.

When the problem is confirmed, we will cover return shipping and send a replacement or refund.

5. How to Start a Return or Exchange

Email support@eaglevogue.com with your order number and reason for return.
Attach clear photos of the item, including tags.
We will reply within 24 hours (business days) with approval and the return address.
Ship the item using a trackable courier and email us the tracking number.
Do not ship items back without approval. Unapproved returns cannot be processed.

We recommend insuring your return. We are not responsible for parcels lost or damaged in transit back to us.

6. Shipping Costs and Duties

For change-of-mind returns and exchanges, you pay return shipping, and any customs duties or taxes charged on the parcel.
For exchanges, you also pay the shipping and any duties on the replacement.
Original shipping charges are non-refundable, except where the error was ours.

7. Inspection and Processing

When we receive your return, we will inspect it. You will be notified of the result by email.

Approved exchanges: The replacement ships within 15 business days of our receiving your return, subject to stock.
Approved refunds: Processed within 3 working days to the original payment method (card or PayPal) only. Your bank may take a further 5 to 14 business days to show the credit.
Store credit: Issued by email within 3 working days of approval.

8. Order Cancellation

When you cancel	Result
Within 24 hours of placing the order	Full refund
After 24 hours, before shipping	30% processing fee deducted
Made-to-order items after 24 hours	Cannot be cancelled, production has begun
After your order has shipped	Cannot be cancelled. Please use the return process above

Cancellation refunds are issued to the original payment method within 3 working days.

9. Items We Cannot Accept

Customized or made-to-order items, unless wrong or defective
Items returned after 30 days from delivery
Items that are worn, washed, altered, stained, or missing tags
Multiple sizes or colors of the same product ordered to try on, where more than one is returned for a change of mind. We will accept only one such return per product.

10. Please Order with Confidence

Check our size guide and measurements before ordering. Leather is a natural material, so slight variations in grain, texture, and shade are normal and are not defects. Colors may appear slightly different on different screens.